Reverse logistics/returns processing can be one of the most complex, yet often ignored components of the supply chain. It can also be one of the most important and sensitive elements in maintaining customer loyalty. Merchandise returns have dramatically increased with the growing on-line retailing industry. The processes involved for returns can be labor intensive and can tax any company’s resources. Custom 3PL can provide the experience and know how that will give your company the confidence that your returns are being handled quickly and correctly and allow you to concentrate on growing your business.
General Services Include:
- Product inspections based on your guidelines and specifications
- Repackaging and re-labeling processes that will meet your specifications
- Proper disposal of scrap merchandise and return to vendor programs